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FAQ

What to expect

Upon your call, we come to the facility or home where the death occurred and the deceased is taken to our funeral home, where necessary preparations are handled, as requested by the family. A funeral director meets with you in the comfort of your home or at our facility, depending on the families needs and location, to show you the available options and have you sign the necessary authorizations. Our staff takes care of all paperwork, preparations for the service, overseeing the service, obituary placement, and a variety of other tasks.

We will bring the deceased and all flowers to the church or facility where you would like to have the visitation and service (if you do not have a church, we have a beautiful chapel on site that you may utilize). You might never step foot into a funeral home. Or you can utilize our facility to the fullest extent. That decision is left up to the family.

We offer cremation services, graveside, traditional burial and transportation services to other parts of the country or world. If you are interested in pre-planning, we offer a range of options, from pre-paying for the whole service to simply making selections and keeping them on file until needed with no money down.

We would be happy to sit down with you and go over any questions that you may have.

What To Do When Death Occurs

Through difficult moments and the days after loss, we’re here to help.

Your mind is spinning in a million different directions right now. That’s why we want to make it easy for you by answering your questions, making the process as simple and straightforward as possible, and educating you on what needs to be done in these situations.

Remember, you are never alone. You can always reach out with questions at any time.

Notify the right people

Is the deceased at home or work, or are they under supervised care?

At home or work:

  • Call emergency personnel or their physician and ask for medical assistances.
  • Call the police if no one was there at the time of death
  • Call the funeral service provider (EDEN) upon issued of burial permit.

Please remember, you can always call us at 1 300 80 8080 or Whatsapp us if you are unsure.

Widen the circle

  • Begin discussing arrangements with the funeral home
  • Notify other family members (Pastor / Priest / Church Members)
  • Contact any clergy or other spiritual advisers

Answer any key questions about arrangements

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